The Government Vice Chairman and Chief government Officer (EVC/CEO) of the Nigerian Communications Fee (NCC), Prof. Umar Garba Danbatta, has listed crucial regulatory actions which have been taken by the Fee to mitigate the affect of the COVID-19 pandemic on high quality of service (QoS) supply by the networks to telecom shoppers.
This was contained in a press release signed Dr. Ikechukwu Adinde, Director, Public Affairs, and made accessible to DAILY POST on Friday
In the course of the occasion, Danbatta enumerated the measures whereas talking on the first version of the Digital Telecom Client Parliament (V-TCP) hosted by the Fee in Abuja on Friday, August 21, 2020 with the theme: “Affect of Covid-19 on Telecoms Service Supply.”
The Telecom Client Parliament is NCC’s flagship discussion board for in-depth engagement with service suppliers to debate points of latest curiosity affecting shoppers of telecom companies within the nation.
Citing an Worldwide Telecommunications Union (ITU) report, the EVC stated with the pandemic, some telecom operators and platforms are reporting demand spike, particularly in knowledge utilization and quantity of calls, as excessive as 800 per cent for the reason that outbreak of the pandemic.
No matter this, Danbatta stated the Fee and the cellular community operators wanted to play their roles in sustaining high quality of service supply and high quality of expertise by the shoppers, who’re crucial stakeholders within the telecoms sector.
Danbatta stated the NCC, at the side of the supervising Ministry developed e-platforms to deal with all requests from the licensees to make sure that regulatory companies are supplied to maintain service supply to subscribers.
He stated the Fee additionally accredited and inspired useful resource sharing amongst community operators and secured Proper of Passage (RoP) for all telecommunications firms and suppliers for simple motion through the lockdown. These measures enabled the operators to service their base stations and ensured seamless companies for telecom shoppers who more and more relied on the networks through the pandemic.
Danbatta additional said that the NCC, working with the ministry is resolving the issue of excessive price of Proper of Manner (RoW) with the Nigerian Governors Discussion board (NGF), including that, by such engagements, the state governors have lent their help for a strong broadband infrastructure.
“The Fee is hopeful that with the discount in RoW, which is able to mechanically lead to discount in capital expenditure (CAPEX) by the community operators, telecom firms will before later reciprocate the gesture by making their companies extra reasonably priced to Nigerians,” he stated.
In accordance with Danbatta, regulatory efforts have additionally resulted in a Presidential approval directing Safety Companies to guard Data and Communication Know-how (ICT) and telecom amenities as crucial nationwide belongings. He stated this has helped to safeguard telecom infrastructure for the better function telecom has to play with the outbreak of COVID-19 pandemic.
In the meantime, Danbatta has strongly charged the service suppliers to always improve and develop their community capability as a way to ship top-notch QoS to their shoppers.
Earlier in a presentation, the Government Commissioner, Stakeholder Administration, Barrister Adeleke Adewolu confirmed the assorted High quality of Service (QoS) indicators for the second quarter of the yr throughout the networks and the way the patron High quality of Expertise in contrast with the parameters based mostly on the voice of the patron survey (VoxPop) carried out by the Fee. Talking additional, the ECSM highlighted the challenges going through operators, which affect negatively on high quality of service to incorporate fibre cuts, vandalism and theft of telecommunications website tools.
A panel session of telecoms operators, who participated just about within the TCP, was held and moderated by the Director, Client Affairs, NCC, Mr. Efosa Idehen. The panel session addressed problems with community capability improve, change in client knowledge consumption conduct, implementation of agreed Client Complaints and Service Stage Settlement (CC/SLA), client schooling in addition to common points round high quality of service and high quality of expertise by the over 192 million telecom shoppers within the nation.